Your next customer service call may be on Facebook Messenger where a bot will help you choose and book your airline tickets
Facebook may have just ushered in the next revolution in customer service, introducing
Sounds like a spoof story, but apparently this actually happened. To control a crowd of hysterical teenage girls NY police demanded an executive use Twitter and send out a Tweet telling them to disperse.
So you want to dip your toe in the social media pool, and why wouldn’t you? But, before you dive in, here are a number of considerations which will help you catch the wave to social media superstard...